Troubleshoot video errors, buffering, and freezing

Many factors tin cause video playback problems, such every bit internet or device connection.

If a video is freezing, buffering, or you become one of these errors, you lot may exist experiencing a video playback result:

  • An error has occurred.
  • Playback error. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

Past troubleshooting your internet or device connection, your video may play without playback issues. Start by checking your net speed, then cheque the steps for your device.

Troubleshoot internet and device connection

Try following the steps below to troubleshoot your internet and device connections.

Net speed

The quality of your abode or mobile network can affect how smoothly YouTube videos play, and whether videos play in HD.

  • Check the YouTube video's resolution and the recommended speed needed to play the video. The table below shows the judge speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K 20 Mbps
HD 1080p five Mbps
HD 720p 2.5 Mbps
SD 480p one.one Mbps
SD 360p 0.vii Mbps
  • Effort running an net speed test to make sure your cyberspace can support the selected video resolution. You can too change the quality of your video to meliorate your experience.

Notation: The actual speed that your device gets may vary from the number given when you run an 'cyberspace speed test.' The departure can be due to numerous factors including:

  • Wi-Fi performance
  • Time of twenty-four hours
  • How your ISP connects to YouTube
  • How many devices are on your network: If there are a few devices on your network, and so the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • Y'all can also find out if your internet access provider is Hard disk drive Verified; by visiting the Video Quality Report.
  • If y'all're interested in seeing more than info on how your videos are played dorsum, cheque out Stats for Nerds.
  • Try restarting your net connexion if the in a higher place suggestions don't improve your connection.

Smart TVs, Chromecast, and game consoles

To fix playback problems with your smart TV, Chromecast, or game console -

  • Restart the YouTube app.
  • Restart your device: Practice a hard restart by disconnecting the ability and so reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device's firmware/system software.

For the YouTube app or mobile site, endeavor some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Turn off your mobile data connectedness and then plow information technology on again.
  • Clear the YouTube app'south cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest available version of the YouTube app.
  • Update to the newest available version of Android.

Mobile site

  • Articulate your browser's enshroud and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a dark-green or black screen in the video thespian

If y'all can hear the audio of a YouTube video, but the video player is green or black, attempt to:

  • Use a different browser to picket the video.
  • Clear your browser's cache and cookies.

If that doesn't work, endeavor some of these troubleshooting tips.

Troubleshoot audio issues

If you tin't hear whatever sound from a YouTube video, the volume button may be turned off . Endeavour some of the following troubleshooting steps:

  • Make sure the sound/volume is turned on for your browser or device.
  • Bank check your device's sound settings.
  • Restart your browser or device.

Other types of problems

Bug with YouTube Paid Products;

If the above steps don't piece of work and you:

  • Bought a pic or TV prove on YouTube, OR
  • Are an active paid member of Youtube Music, YouTube Premium, or YouTube TV

You tin become in touch with the states for support with purchases or memberships.

Age-restricted content

Sometimes content doesn't violate our policies, merely information technology may non be appropriate for viewers nether 18. Age-restricted videos may not be viewable to users who:

  • Are under 18 years of historic period
  • Are signed out
  • Are watching YouTube videos embedded on most tertiary-political party sites

Learn more about watching age-restricted videos.

Restricted Manner

Restricted Mode is an optional setting that screens out potentially mature content you or others using your devices may prefer not to view. When Restricted Style is turned on, comments may not exist viewable. You can turn Restricted mode on or off.

Note: Restricted mode works on the browser or device level, so information technology must be turned on or off for each browser or device you use.

Issues downloading videos

If yous don't accept YouTube Premium or if downloading videos isn't bachelor to you, yous can't download videos. If you can download videos, but you're running into issues, try some of these downloading troubleshooting tips.

Account error issues

If y'all're running into bug with your account, these manufactures may take more than info:

  • Bug accessing YouTube
  • Become aid signing in to YouTube

If the higher up steps don't work and you're notwithstanding having trouble, allow us know by submitting feedback.

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